As President Donald Trump’s mid-decade gerrymandering push in Republican states hit a roadblock in Indiana last week, Democrats looking to make up ground in blue states got some unwelcome news: Fewer than one-third of Maryland residents view redrawing the state’s congressional lines as a “high” priority, per a survey out Monday.
Just 27 percent polled by the University of Maryland, Baltimore County, labeled redistricting a top issue, trailing far behind the cost of health care (77 percent), the quality of K-12 education (75 percent) and reducing crime (73 percent).
The survey comes as lawmakers in the Old Line State grapple over whether to push forward an effort to redraw congressional lines to give Democrats a chance to flip the state’s lone Republican-held seat. Maryland lawmakers are slated to convene for a special legislative session on Tuesday, though they made clear redistricting will not be on the agenda.
A similar push Trump championed in Indiana would have eliminated up to two Democratic-held seats; it was soundly rejected by that state’s Republican-led state Senate last week in a sharp rebuke of the president by members of his own party. Their opposition also relieved pressure mounting in some blue states, including Maryland, for state lawmakers to forge ahead with their gerrymandering counteroffensive.
For several months, Maryland Gov. Wes Moore, a likely 2028 Democratic presidential hopeful, has been urging lawmakers to consider redesigning the state’s maps, but has been stymied by state Senate President Bill Ferguson, a fellow Democrat who thinks the move could jeopardize the strength of Maryland Democrats’ congressional dominance. Democrats control seven of the state’s eight congressional seats.
“This is not a huge priority for Maryland voters,” Mileah Kromer, the director of the university's Institute of Politics, which conducted the survey, said. “Perhaps one of the reasons it hasn't really caught on as a major priority is because over the last year, Maryland voters continue to express concerns about the economic situation in the state.”
Earlier this year, state lawmakers passed measures raising taxes and fees by $1.6 billion — and are bracing for lingering negative repercussions from the longest federal government shutdown in U.S. history.
The survey of 801 Maryland adults, the majority of whom were registered voters, found 28 percent of respondents said the Maryland congressional lines were drawn fairly, compared to 41 percent who said they were drawn unfairly. Twenty-nine percent did not have an opinion.
When broken down by party affiliation, responses show variance in opinion over how Maryland’s maps are currently drawn and whether mid-decade redistricting should be taken up by the state legislature ahead of the 2026 midterms, with control of Congress at stake.
Among Democrats, 37 percent said the state’s congressional maps are drawn fairly. And among the majority who believe otherwise, 18 percent said the lines favor Democrats and 10 percent said they favor Republicans.
Just 17 percent of Republicans surveyed said Maryland’s congressional lines are drawn fairly. Among those who view the state’s maps as unfair, 63 percent said the lines favor Democrats, while just 3 percent contend they favor Republicans.
While high numbers of both parties said they were paying at least some attention to the redistricting debate — 61 percent of Democrats; 71 percent of Republicans — their views of what to do about it also broke along party lines.
Maryland Democrats’ views of mid-cycle redistricting showed that nearly an equal percentage said they don’t like it and it should not be done — 25 percent — compared to 28 percent who said they don’t like it but believe it is necessary. Just 6 percent of Democrats support it but think it’s the wrong thing to do, compared to 32 percent who said they like it and mid-decade redistricting should be done.
Among Republicans, 67 percent said they don’t like it and mid-decade redistricting should not be done compared to 9 percent who consider it necessary. Fewer than 10 percent of Maryland Republicans said they like it, but it’s the wrong thing to do or that they like it and lawmakers should move forward with it.
The poll was funded by the College of Arts, Humanities, and Social Sciences at the university. It was conducted between Dec. 2 and 6 and has a 3.5 percent margin of error.
Watch Panorama's undercover filming: "You'll make no money my friend unless you get all your parcels out. Get them all out."
When Becky ordered a Barbie doll for her daughter, she got a notification from delivery firm Evri saying it had arrived. There was just one problem: it was nowhere to be seen.
There was no parcel at her front door, in the Hampshire village of Twyford, and the photo she was sent of its location was not one she recognised.
Becky turned detective - and she discovered that reports of similar incidents nearby had "snowballed".
Around the corner, her neighbour Jonathan had received a similar notification. It showed a photo of a parcel of tools he was expecting - taken inside a car - but nothing had been delivered. He tried to take it up with Evri, but told BBC Panorama that "they don't respond - it's very frustrating".
"You feel like you're playing Russian roulette" as to whether the parcel is going to arrive, says customer Becky
With millions relying on delivery companies to send their parcels this Christmas, we have been investigating Evri, including sending a journalist undercover as a courier.
The company is a market leader, but a recent customer survey of the 11 biggest delivery firms by industry regulator, Ofcom, suggested Evri had the most issues for parcels not being delivered and the highest level of customer dissatisfaction.
Amazon and FedEx came top for customer satisfaction.
While Evri disputes Ofcom's findings, 30 current and former workers have told us problems are being caused by growing pressures on couriers."They have to deliver so much volume now for a decent pay," one told us.
The link between poor service and work pressures was further borne out by Panorama's investigation, which found:
Couriers at an Evri depot in the Midlands describing how to cut corners to complete deliveries on time - with one telling our undercover reporter: "You can even throw the parcel at the back door"
Changes to Evri's pay rates have led some workers to claim they are earning less than minimum wage
New, lower pay rates for so-called "small packets" were also affecting courier earnings, we were told
Larger items being "misbanded" as small packets, some couriers told us, including heavy flatpack furniture and radiators
In Hampshire, parcels started to go missing in Twyford six months after a regular courier, Dave, left Evri. He worked as an Evri courier for six years, often with his wife, and they earned about £60,000 a year between them.
Like all Evri couriers, Dave was self-employed. But, because Evri pays couriers by the parcel, and sets the rate per parcel, it felt like the company was in the driving seat.
Changes to Evri's parcel rates last January, meant it no longer made financial sense to carry on, Dave told us. It would have led to him being paid less than the minimum wage, he says.
The amount Evri couriers are paid depends on the size and weight of the parcels they deliver and how far they must travel.
Couriers like Dave, who was on an Evri Plus contract, are supposed to be guaranteed at least the National Minimum Wage - currently £12.21 per hour for those aged 21 and over.
Dave says he estimated that with Evri's changes, including a new "small packets" rate, he would earn £10 an hour.
"You were always looking over your shoulder, wondering what might come next in terms of reducing your rates," he told us. "So that you're paid less for what you're doing even though you're doing the same job."
Another Evri Plus courier told Panorama he could earn as little as £7 or £8 an hour at times, once fuel and his vehicle's running costs had been taken into account.
If I had accepted the pay cut, I would have been earning "well below minimum wage", says ex-Evri driver Dave
This shouldn't be happening - according to what Evri's legal director, Hugo Martin, told a parliamentary select committee in January. The company's paid-per-parcel model, he told MPs, made sure that "couriers earn well above national minimum wage".
The committee chair, Labour's Liam Byrne, has now told Panorama that because of the "categorical assurances" that people were not paid below the minimum wage, the company should now be recalled to Parliament to investigate the full picture.
His comments come as a separate, cross-party group of MPs expressed their own concerns about Evri's delivery record last week.
Evri gave us "categorical assurances that people were not paid below the minimum wage", says Liam Byrne, chair of the Business and Trade Committee at Westminster
We put Mr Byrne's comments to Evri and a spokesperson said company couriers "generate earnings significantly above the National Living Wage".
The National Living Wage and the National Minimum Wage are currently the same for anyone aged over 21 - £12.21 an hour.
Average courier earnings, the Evri spokesperson continued, "exceeded £20 an hour". The "sector is highly competitive, but we benchmark pay locally", they added.
Small packets, small fees
It wasn't just Dave who told us the introduction of Evri's "small packets" has made it harder to make a living.
Other couriers told us they had started to see more of them in their rounds, and that it was eating into their earnings because they received less money to deliver them.
Rates vary, but Evri pays couriers as little as 35p to deliver one.
The company told us it had introduced the new "small packets" sizing in January to "remain competitive".
However, big parcels, for which couriers would be paid more per delivery, keep getting mislabelled as small packets, some couriers told the BBC.
Getty Images
Evri introduced "small packets" parcel size in January - which it can pay couriers as little as 35p to deliver
Evri does not do enough to check the items are being accurately weighed and measured by senders, they said - with heavy flatpack furniture and radiators listed as examples of large items which had been "misbanded" and paid for as small packets.
One courier told us he delivered "countless numbers of misbands", leaving him short-changed.
Parcels are labelled by clients, not Evri, the company told the BBC. It said that 99.2% of all parcels were correctly banded - and that "couriers can request checks and upgrades via the courier app, if they think a parcel has been misbanded".
'There's a safe space for everything, mate'
An Evri courier of 10 years told us their colleagues were "cutting corners" because they had to deliver so much in terms of volume to get a decent wage.
"They are not doing the job correctly… parcels go missing," he added. "Piles of parcels are found in hedges."
Our undercover reporter, who we are calling Sam because he wants to remain anonymous, was told by another courier, "if you want to earn money, you need to find a safe place and leave it there".
"You can even throw the parcel at the back door, you only get paid if the parcel is delivered," the courier explained during Sam's six-day stint in October at Evri's West Hallam delivery unit near Nottingham.
As a new starter, Sam was put on a Flex contract, which does not include sick or holiday pay and does not commit to paying the minimum wage, unlike the Plus contract.
It can be difficult for new starters to earn the same as more experienced couriers, as they don't know their patch, so they won't be as efficient.
Sam was told he could be eligible for some extra cash. New starters get payments to ensure they earn adequately while they get used to the work, Evri's lawyers told the BBC.
Couriers told us they are not paid extra for the time it takes to scan the parcels and load them into their vehicles at depots - but Evri says it factors this time into its parcel rates.
"You only get paid if the parcel is delivered. Never take it back," said one courier
Couriers are also only paid if a package is delivered and a photograph is taken - which is supposed to mean giving it to the customer, a neighbour, or finding a safe place, and not leaving it in plain sight outside the delivery address.
If drivers cannot deliver a parcel, they should make at least two more attempts to do so - according to Evri rules - but this takes time.
Back at the depot, a courier told Sam there was not much point trying to redeliver because couriers did not get paid for going back.
"You'll make no money, my friend, unless you get all your parcels out. Get them all out," he said. "There's a safe space for everything, mate."
You can deliver 50 parcels an hour on a round, a supervisor tells our undercover reporter
The company says it will deliver about 900 million parcels this year, going to almost every single home in the UK.
But 7% of customers in the six months between January and July said they had reported an Evri parcel not having been delivered - compared to an industry average of 4% - according to Ofcom's recent consumer survey.
The survey also suggested Evri had the most issues for delays in the UK, with 14% of customers reporting a parcel arriving late in the same period. The industry average is 8%, says Ofcom.
Evri told us it provides "a fast, reliable, and cost-effective delivery service" and that its "couriers are local people… and the vast majority do an excellent job and strictly follow our delivery standards".
If "a courier receives a low customer rating for a delivery, this is immediately investigated", it says.
The company, which rebranded from Hermes UK in 2022, has been owned since last year by the American investment firm Apollo Global Management. In the financial year 2023-24, Evri's pre-tax profit almost doubled to nearly £120m.
"I think Evri are making a fortune off the couriers' backs and I think the couriers are being totally ripped off," one courier told us.
For Becky and Jonathan in Hampshire, at least, all was not lost.
Becky started a spreadsheet for other people in the area to list their missing Evri parcels, after seeing how many comments were being left on the village Facebook group.
Almost 90 incidents were reported to the police. A man was arrested but never charged.
Lawyers for Evri told the BBC that this was an isolated incident and that the company took prompt action.
"The performance of our couriers is tracked in real time, with mandatory photo proof for every delivery," the company said.
Becky got a refund from the seller and bought a new Barbie, and Jonathan got his tools replaced by the seller.
Vladimir Putin may have a reputation among some as a ruthless autocrat, a master manipulator of the international scene. But one thing Russia's president does not have is a poker face.
The late US Senator John McCain used to joke that when he looked into Putin's eyes, he saw three things, "a K and a G and a B", a reference to his past life as a Soviet intelligence officer.
I thought of this as I watched footage of Russia's leader sitting opposite American envoys in the Kremlin. He could not hide his emotions; he exuded an air of supreme confidence.
For President Putin reckons the diplomatic tide has turned in his favour, with an improved relationship with America and gains on the battlefield.
Some analysts say Putin has no incentive to retreat from his demands: that Ukraine gives up the last 20% of Donetsk it still controls; that all occupied territory is recognised internationally as Russian; that Ukraine's army is curtailed to a point of impotence; and Nato membership is ruled out forever.
As things stand, there are a few possible scenarios. The first is that US President Donald Trump may try to force Ukraine into a ceasefire on terms unwelcome to its people, one that cedes territory and lacks sufficient security guarantees to deter future Russian aggression.
If Ukraine demurs or Russia vetoes, President Trump has hinted he could wash his hands of the war; last week, he said "sometimes you have to let people fight it out".
AFP via Getty Images
The Trump administration's new national security strategy urged the US to 're-establish strategic stability' with Russia
He could remove the vital US intelligence Ukraine needs to detect incoming Russian drones and target Russian energy facilities.
Another possibility is that the war could just stumble on with Russia's forces continuing to make slow advances in the east.
The Trump administration's new national security strategy implied that Russia is no longer an "existential threat" to the US, and urged the US to "re-establish strategic stability" with Russia.
So, with American support for Ukraine in serious question, what - if anything - could potentially change Putin's mind? And what else could Ukraine, Europe and even China, do differently?
Could Europe do more?
At the moment, the continent is preparing for a ceasefire. Under the banner of the "coalition of the willing", it is preparing an international military force to help Ukraine deter future Russian invasion, alongside a financial effort to help reconstruct the war-ravaged country.
But some officials suggest that Europe should instead prepare for the war to muddle on.
They want to help Ukraine not only "win the fight tonight", with more drones and cash; but also provide longer term support and prepare for a 15 to 20 year war with Russia.
Europe could also do more to help protect Ukrainian skies from drones and missiles. There is already a plan – called the European Sky Shield Initiative – which could be expanded to allow European air defences to protect western Ukraine.
Others argue European troops could be deployed to western Ukraine to help patrol borders, freeing up Ukrainian soldiers to fight on the front line. Most proposals such as this have been rejected for fear of provoking Russia or escalating the conflict.
Keir Giles, senior consulting fellow at the Russia and Eurasia programme at Chatham House think tank, said these fears were based on "nonsense" because Western troops were already present on the ground and Sky Shield could be deployed in western Ukraine with little chance of any clash with Russian aircraft.
European leaders, in his view, had to "insert themselves into the conflict in a manner that will actually make a difference".
WPA Pool/Getty Images
Zelensky has offered to drop Ukraine's aspirations to join the NATO military alliance, according to some reports on Sunday. (Pictured: Starmer with Zelensky, Emmanuel Macron, Friedrich Merz and Donald Tusk)
Mr Giles said: "The only thing that will unarguably, undeniably stop Russian aggression is the presence of sufficiently strong western forces where Russia wants to attack, and the demonstrated will and resolve that they will be used to defend."
This strategy would of course come with huge political difficulty - with some voters in western Europe unwilling to risk a confrontation with Russia.
Few analysts expect Ukraine to reverse the tide and make actual territorial gains of its own.
Having spent several weeks in Ukraine recently, I heard no mention of any Spring offensive, only the need to slow Russia's advance and increase the price it pays in blood and treasure.
Some western diplomats claim Russia's generals are lying to the Russian president, pretending the situation on the ground is better than it is - adding to what they see as a deliberate strategy to exaggerate Russian gains, designed to suggest Ukraine is on the back foot and should thus sue for peace.
According to Thomas Graham in Foreign Affairs, in this year, Russia has seized only 1% of Ukrainian territory at a cost of more than 200,000 dead and wounded.
AFP via Getty Images
'It is remarkable they [Ukraine] have held off for so long, not least fighting with one hand behind their back,' says Fiona Hill
Fiona Hill, senior fellow at the Center on the United States and Europe at the Brookings Institution, who served on Trump's national security council during his first term, says the biggest thing Putin has in his favour is that many people believe Ukraine is losing.
"Everyone is talking of Ukraine as the loser when it now has the most potent military in Europe," she says.
"Just think what they have done to Russia. It is remarkable they have held off for so long not least fighting with one hand behind their back."
Trade, sanctions and Russia's economy
Then there's the lever of sanctions. Certainly, Russia's economy is suffering. Inflation at 8%, interest rates 16%, growth slowed, budget deficits soaring, real incomes plunging, consumer taxes rising.
A report for the Peace and Conflict Resolution Evidence Platform says Russia's war economy is running out of time. "The Russian economy is substantially less able to finance the war than it was at the beginning of it in 2022," the authors say.
But so far none of this appears to have changed much Kremlin thinking, not least because businesses have found ways of evading restrictions, such as transporting oil on unregistered ghost ships.
Sputnik/Alexander Kazakov/Pool via Reuters
In this year alone, Russia has seized 1% of Ukrainian territory at a cost of more than 200,000 dead and wounded, according to Thomas Graham in Foreign Affairs
Tom Keatinge, director of the Centre for Finance and Security at Rusi, said western messaging about sanctions was convoluted and there were too many loopholes.
Russia would, he said, work around recent US sanctions on two Russian oil giants, Lukoil and Rosneft, just by re-labelling the exported oil as coming from non-sanctioned companies.
Mr Keatinge said if the West really wanted to hurt Russia's war economy, it would embargo all Russian oil and fully implement secondary sanctions on countries that still buy it. "We need to stop being cute and go full embargo," he said.
"We need to take our implementation of sanctions as seriously as the Kremlin takes circumvention."
In theory, sanctions could also affect Russian public opinion. In October, a survey by the state-run Public Opinion Research Centre (VCIOM) said 56% of respondents said they felt "very tired" of the conflict, up from 47% last year.
But the consensus among Kremlinologists is that much of the Russian public remains supportive of Putin's strategy.
Reuters
The Ukrainian president arrived in Berlin on Sunday for peace talks with Witkoff and Friedrich Merz (Trump and Zelensky pictured on a previous occasion)
The European Union could agree to use about €200bn (£176bn) of frozen Russian assets to generate a so-called "reparation loan" for Ukraine. The latest European Commission proposal is to raise €90bn (£79bn) over two years.
In Kyiv, officials are already banking on getting the cash. But still the EU hesitates.
Belgium, where the bulk of the Russian assets are held, has long feared being sued by Russia - and on Friday, the Russian Central Bank announced legal action against Belgian bank Euroclear in a Moscow court.
Belgium says it will not agree the loan unless legal and financial risks are shared more explicitly with other EU members. France has concerns, such is its own vast debts, and fears exploiting the frozen assets could undermine the stability of the eurozone.
EU leaders will make a further attempt to agree a deal when they meet in Brussels on 18 December for their final summit before Christmas. But diplomats say there is no guarantee of success.
There is also disagreement over what the cash should be used for: keeping Ukraine's state solvent now or paying for its reconstruction after the war.
Ukraine's conscription question
As for Ukraine, it could mobilise more of its armed forces.
It remains the second-biggest army in Europe (behind Russia), and the most technically advanced - but it is nonetheless struggling to defend an 800-mile frontline.
After almost four years of war, many soldiers are exhausted and desertion rates are rising.
Getty Images
Ukraine is defending itself against repeated Russian air attacks
Army recruiters are finding it harder to fill gaps as some younger men hide from press gangs or flee the country. But Ukraine could widen its conscription laws.
Currently only men aged 25 to 60 must be available to fight. This is a deliberate strategy by Kyiv to manage Ukraine's demographic challenges; a country with a low birth rate and millions living abroad cannot afford to lose what have been dubbed "the fathers of the future".
This puzzles outsiders. "I find it incredible that Ukraine has not mobilised its young people," one senior UK military figure told me.
"I think Ukraine must be one of the only countries in history facing an existential threat that has not thrown its mad 20-year-olds into the fight."
Fiona Hill said Ukraine had simply learned the lesson of history and the devastating impact World War One had on 20th Century European empires, which declined after failing to rediscover the population growth that had fuelled their economic rise.
"Ukraine is just thinking of their demographic [future]."
Strikes, diplomacy and Trump
If Ukraine could import and manufacture more long-range missiles, it could hit Russia harder and deeper.
This year it stepped up its air strikes on targets both in occupied territory and the Russian Federation. Earlier this month Ukraine's military commanders told Radio Liberty they had hit more than 50 fuel and military-industrial infrastructure facilities in Russia during the autumn.
Alexander Gabuev, director of the Carnegie Russia Eurasia Center, says some Russians experienced fuel shortages earlier this year. "By late October, Ukrainian drones had hit more than half of Russia's thirty-eight major refineries at least once.
"Production outages spread across multiple regions, and some Russian gas stations began rationing fuel."
But would more deep strikes on Russia make an impact, when both the Kremlin and public opinion in Russia seem indifferent?
AFP via Getty Images
As well as defending its territory, Ukraine has stepped up air strikes in the Russian federation
Mick Ryan, former Australian major general and now fellow of the Center for Strategic and International Studies, says deep strikes are not a magic bullet.
"They are an extraordinarily important military endeavour, but insufficient by themselves to force Putin to the negotiating table or to win the war."
Dr Sidharth Kaushal, senior research fellow in military sciences at the Royal United Services Institute (Rusi) think tank, said more deep strikes would certainly damage Russia's energy and military infrastructure, as well as using up its air defence missiles. But he warned the tactic could be counterproductive.
"It could reinforce the argument the Russian leadership makes that an independent Ukraine poses a massive military threat," he said.
Some analysts argue that if Putin is offered a way out of the war, he may choose it.
The theory goes like this: a deal is agreed that allows both sides to claim victory. Say, a ceasefire along the line of contact; some areas demilitarised; no formal territorial recognition. Compromises all round.
But the deal would require the US to engage hard with Russia, setting up negotiating teams, using its power to drive through agreement.
"The United States… needs to deploy its formidable psychological leverage it possesses over Russia,"
Thomas Graham argues. "One cannot overstate the role the United States – and Trump personally – plays in validating Russia as a great power and Putin as a global leader."
China's leverage
The wild card is China. President Xi Jinping is one of the few world leaders Putin listens to. When Xi warned earlier in the conflict against Russian threats of nuclear weapon use, the Kremlin fell swiftly in line.
Russia's war machine is also huge dependent on China's supply of dual use goods – such as electronics or machinery that can be used for civilian and military purposes.
So if Beijing decided it was no longer in China's interests for the war to continue, then it would have substantial leverage over Kremlin thinking.
For now, the US shows no sign of trying to encourage – or force – China to put pressure on Moscow. So the question is whether President Xi would be willing to apply any leverage off his own bat.
Shutterstock
President Xi Jinping is one of the few world leaders Putin listens to
At the moment China seems happy for the US to be distracted, for transatlantic allies to be divided, and for the rest of the world to view China as a source of stability. But if Russia's invasion escalated, if global markets were disrupted, if the US applied secondary sanctions on China in punishment for its consumption of cheap Russian energy, then the thinking in Beijing might change.
For now though, Putin believes he is sitting pretty, with time on his side. The longer this conflict goes on, analysts say, the more Ukrainian morale will fall, the more divided its allies will become, and the more territory Russia will gain in Donetsk.
"Either we liberate these territories by force of arms or Ukrainian troops leave these territories," Putin said last week.
"Nothing will change his position," Fiona Hill told me. "Unless he exits stage left. Putin is betting right now that he can keep this going for long enough that circumstances play out to his advantage."
Top picture credit: Reuters
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At first glance, my emails are polite and warm, after all "I'm just checking" in on a deadline but "no worries either way".
However, a closer look reveals my messages are punctuated by unnecessary apologies, smiley faces, exclamation marks and even kisses.
I like to think I'm being friendly and approachable, but according to experts, these linguistic habits may be quietly undermining how seriously I'm taken at work.
Careers coach Hannah Salton and etiquette coach William Hanson explain why so many of us write like this and the impact it could be having on how we're perceived, and even promoted at work.
Is your punctuation extra?
"Thanks very much!" I've replied to many an email - my punctuation may be extra but a full stop feels blunt.
People use exclamation marks to show "positivity and enthusiasm," says Hannah.
She thinks that’s likely down to the idea that "women are often judged more harshly than men when they are direct and are called bossy and other gendered negative words".
And while a single exclamation mark isn't the problem the cumulative effect can be, warns Hannah.
“If it looks fake or like it's covering up insecurity it could impact credibility,” she explains.
Would you kiss them in real life?
Written communication is notoriously easy to misread, which is why many of us insert an emoji as a picture of our warmth or humour.
But etiquette coach William Hanson warns this can backfire.
"One emoji can mean different things to different people or something entirely unintended," he says.
"It would be better if people used words and a good command of English," he advises.
Emojis can have an "infantile connotation" which could lead to people perceiving you as younger, less senior, capable or responsible, he says.
"I would not put an emoji in an email," he says. "You can be friendly in your writing and remain professional at the same time."
And when it comes to signing off with a kiss, he says: "I would never put a kiss on the end of an email unless I would kiss them on the cheek in real life."
Softening language can dilute authority
"Just checking that you're following me and this all makes sense?"
Emails containing reassurance checkers can be self-depreciating," Hannah says, adding that over time, that tone can subtly shape how someone is perceived.
"As a manager, it's a difficult balance of being liked and respected and if you're not direct, there's a risk of creating an impression of being less capable," she says.
"There are definitely times where communicating in an overly apologetic or overly measured way can make you come across as less impactful."
"A lot of it is unconscious," Hannah says. "No one reads an email and thinks 'oh, they don't back themselves', it's more subtle than that.
"But if you're consistently communicating in a people-pleasing way, that can build up an impression of someone who doesn't back themselves, or who is potentially less competent."
What to cut out of your emails
Here are some of the things you might want to consider losing to appear more professional, our experts suggest:
Qualifying words such as "just" ("just checking", "just wondering")
Pre-emptive apologies like "sorry to bother you" or "I'm sure you're really busy but…"
Reassurance checkers such as "does that make sense?", "hope that's ok" or "no worries either way"
Exclamation marks
Emojis
Kisses or overly warm sign-offs
Hannah and William stress it's not about stripping all warmth or personality from professional communication.
"Personal style is important," Hannah says. "Showcasing personality at work is not a bad thing. You don't want to feel like you have to filter everything you write and remove any personality from it."
But at the same time you shouldn't use certain words and symbols "as a tool to be liked".
A practical way to spot and reduce these habits without losing personality is to pay attention to the emails you receive and notice how different styles make you feel - what sounds clear, confident or reassuring, and what feels excessive, she says.
Salton says AI tools can also be useful for reviewing drafts and removing excess filler or qualifier words.
Sir Cliff was speaking after finishing his latest tour of Australia, New Zealand and the UK
Sir Cliff Richard has revealed he has been treated for prostate cancer.
The 85-year-old singer said the cancer was discovered when he had a check-up for a recent tour, but that it had been caught early and had not spread.
"I was going to Australia and to New Zealand and the promoter said, 'Well we need your insurance, so you need to be checked up for something'. They found that I had... prostate cancer," he told ITV's Good Morning Britain.
"The good fortune was that it was not very old, and the other thing is that it had not metastasized. It hadn't moved, nothing into bones or anything like that."
The singer said: "I don't know whether it's going to come back. We can't tell those sort of things but we need to, absolutely, I'm convinced, get there, get tested, get checked."
Sir Cliff also said he wants to work with the King to improve cancer screening for men, after the King spoke last week about his own cancer treatment and emphasised the importance of checks to catch cancer at an early stage.
The musician described the lack of a national screening programme as "absolutely ridiculous".
"We have governments to look after our country and those who live in that country, so I can't see how you can say, 'Oh we can do this, we can do that, but we don't do this for these people'," he said.
"We all deserve to have the same ability to have a test and then start treatments really early.
"It seems to me - I've only been for one year now in touch with cancer, but every time I've talked with anybody, this has come up and so I think our government must listen to us."
Sir Cliff is known for decades of hits including The Young Ones, We Don't Talk Anymore and Summer Holiday.
Last month, the National Screening Committee – which advises governments across the UK – said a screening programme for prostate cancer for all men in the UK is not justified.
They say only men with specific genetic mutations that lead to more aggressive tumours should be eligible.
A three-month consultation began at the end of November before the committee meets again and gives its final advice to ministers in England, Wales, Northern Ireland and Scotland, who will each have to make their own decision on prostate screening.
Lai has been found guilty of national security offences for his role in the 2019 protests that rocked Hong Kong
Hong Kong pro-democracy campaigner and media tycoon Jimmy Lai has been found guilty of colluding with foreign forces under the the city's controversial national security law (NSL).
The 78-year-old, who has been in jail since December 2020, pleaded not guilty. He faces life in prison and is expected to be sentenced early next year.
Lai used his now-defunct Apple Daily newspaper as part of a wider effortto lobby foreign governments to impose sanctions on Hong Kong and China, the court found.
Hong Kong's chief executive John Lee welcomed the verdict, noting that Lai's actions "damaged the country's interests and the welfare of Hong Kongers", but rights groups called it "a cruel judicial farce".
They say the NSL, which Beijing defends as essential for the city's stability, has been used to crush dissent.
There is "no doubt" that Jimmy Lai "harboured hatred" for the People's Republic of China (PRC), Judge Esther Toh said on Monday, citing his "constant invitation to the US to help bring down the government of the PRC with the excuse of helping the people of Hong Kong".
When Lai testified in November, he denied all the charges against him, saying he had "never" used his foreign contacts to influence foreign policy on Hong Kong.
Asked about his meeting with then US Vice President Mike Pence, Lai said he did not ask anything of him: "I would just relay to him what happened in Hong Kong when he asked me."
He was also asked about his meeting with then secretary of state Mike Pompeo, to which he said he had asked Pompeo, "not to do something but to say something, to voice support for Hong Kong".
Lai, a UK citizen and one of the fiercest critics of the Chinese state, was a key figure in the pro-democracy protests that engulfed Hong Kong in 2019. Beijing responded to the months-long demonstrations, which sometimes erupted into violent clashes with police, by introducing the NSL.
The law was enacted without consulting the Hong Kong legislature and gave authorities broad powers to charge and jail people they deemed a threat to the city's law and order, or the government's stability.
Lai was accused of violating the NSL for his role in the protests and also through his tabloid Apple Daily, which became a standard bearer for the pro-democracy movement.
Monday's ruling also found Lai guilty of publishing seditious material on Apple Daily under a separate colonial-era law.
Lai appeared calm as the verdict was read out and waved goodbye to his family as he was escorted out of the courtroom. Lai's wife Teresa and one of his sons were in court, along with Cardinal Joseph Zen, a long-time friend who baptised Lai in 1997.
Getty Images
Jimmy Lai's wife, Teresa, their son Shun Yan and Cardinal Joseph Zen arrive at court
"Mr Lai's spirit is okay," his lawyer Robert Pang said after the verdict. "The judgement is so long that we'll need some time to study it first. I don't have anything to add at the moment." He did not say whether they would appeal.
"The Chinese government abused Jimmy Lai with the aim of silencing all those who dare to criticise the CCP [Chinese Communist Party]," said Elaine Pearson, Asia Director at Human Rights Watch, following the verdict.
"In the face of the farce of Jimmy Lai's case, governments should pressure the authorities to withdraw the case and release him immediately."
Western governments, including the UK and US, have for years called for Lai's release, which Beijing and Hong Kong have rejected.
US President Donald Trump had earlier vowed to "do everything to save" Lai while UK PM Keir Starmer had said securing his release was a "priority".
A test of judicial independence
Lai's trial came to be widely seen as yet another test of judicial independence for Hong Kong's courts, which have been accused of toeing Beijing's line since 2019, when it tightened its control over the city.
Hong Kong authorities insist the rule of law is intact but critics point to the hundreds of protesters and activists who have been jailed under the NSL - and its nearly 100% conviction rate as of May this year.
Bail is also often denied in NSL cases and that was the case with Lai too, despite rights groups and Lai's children raising concerns about his deteriorating health. He has reportedly been held in solitary confinement.
Lai's son Sebastien told the BBC earlier this year that his father's "body is breaking down" - "Given his age, given his health... he will die in prison."
The Hong Kong government has also been criticised for barring foreign lawyers from working on NSL cases without prior permission. They said it was a national security risk, although foreign lawyers had operated in the city's courts for decades. Subsequently Lai was denied his choice of lawyer, who was based in the UK.
Lai now joins dozens of figures of the city's pro-democracy movement who have been sentenced to prison under the NSL.
The chief of Hong Kong's national security police addressed the media after the verdict, saying Lai had "fabricated news" in pursuit of "political goals".
On the mainland, state-run Global Times quoted a Hong Kong election committee member as saying that the case sends a "clear message": "Any attempt to split the country or undermine Hong Kong's prosperity and stability will be met with severe punishment under the law."
Watch: Jimmy Lai's son speaks to the BBC about China-UK relations
From tycoon to activist
Lai, who was born in mainland China, fled to Hong Kong when he was 12 years old and got his footing as a businessman after founding the international clothing brand Giordano.
His journey as a democracy activist began after China brutally crushed pro-democracy protests in Beijing's Tiananmen Square in 1989.
Lai started writing columns criticising the massacre and went on to launch a string of popular pro-democracy publications, including Apple Daily and Next.
Even now, many Hong Kongers see him as a leading voice for democracy - about 80 people had queued to enter the court ahead of the verdict on Monday.
One of them was Ms Lam who didn't want to share her full name. An apple in hand, she said she started queuing around 11:00 local time on Sunday – nearly a full day before the session – because dozens of people had come before her. It was a cold night, she said, but she did it because she had wanted to wish Lai good luck.
"We all feel frustrated and powerless. Yet, there must be an ending to the whole issue and time comes when it comes," a former Apple daily journalist, who was also in court, told the BBC.
"Jimmy always said that he was indebted to Hong Kong... but I think Hong Kong and most Hong Kongers are so grateful to have him upholding the core values, good faith and integrity for the community at the expense of his well being and personal freedom."
In his testimony, Lai had said that he had "never allowed" his newspaper's staff to advocate for Hong Kong independence, which he described as a "conspiracy" and "too crazy to think about".
"The core values of Apple Daily are actually the core values of the people of Hong Kong," he had said. These values, he added, include the "rule of law, freedom, pursuit of democracy, freedom of speech, freedom of religion, freedom of assembly".
Vaughan described the response of authorities, restaurant staff, and bystanders as "incredible"
Published
Former England captain Michael Vaughan has described hearing gunshots during Sunday's terror attack at Bondi Beach as "terrifying".
Vaughan, who is in Australia commentating on the Ashes, was locked inside a restaurant "a few hundred yards from Bondi" for several hours alongside his wife, sister-in-law, two daughters, and a friend.
The 51-year-old, who is staying in nearby Coogee and had spent the day with his family watching his son's cricket match, was on his phone outside the restaurant when he heard what he thought was "fireworks" coming from the beach before being told to get inside by a bouncer.
Police have declared it a terrorist incident targeting the Jewish community.
Authorities have confirmed that at least 15 civilians, including one child, have been killed in the attack, which targeted a Hanukkah celebration on the beach.
Speaking to BBC Radio 5 Live, Vaughan said: "Yesterday was a surreal day that I don't really want to go through again.
"I'm deeply saddened by everything that has gone on.
"To be 300 yards away, in a pub locked away, scary times.
"I look at Bondi and Sydney in particular - it's like my second home. Australia is an amazing country, and it's probably one of the countries in the whole world where I always say it's the safest. It's the safest place."
Police have confirmed a father and son were the alleged shooters, with the older man killed at the scene and the other in hospital in a critical condition.
Writing in The Telegraph, external, Vaughan added: "Like most people, I have been at home watching terrorist attacks unfold in London, or Manchester, near where I live.
"That all feels very close to home, and is scary. But to be so close that you can hear it happening is terrifying."
The third Ashes Test in Adelaide will go ahead as planned on Wednesday (Tuesday 2330 GMT). While Vaughan expects it to be a "sombre scene", he also described Australia as an "amazing country" which will "bounce back".
"Both teams are going to be affected. It's happened too close. We all know Australia and Sydney too well, but you have got to get on," Vaughan said.
"On Wednesday morning, it's a chance for the cricketers to showcase what Australia is about.
"There'll be a sombre scene for quite a time in the Test match but you can't allow two people to say to all of us that everything has to stop. They want us to stop, do nothing, and not get on with our lives.
"It's very important that cricket goes on and Australia will bounce back."
Tributes planned before third Test
Cricket Australia has confirmed there will be a tribute and moment of silence ahead of the third Test, with both sides wearing black armbands.
The England & Wales Cricket Board also issued a statement of support, writing: "Everyone in the England cricket team is deeply saddened by the horrific events at Bondi beach yesterday evening.
"Our thoughts are with the victims, their families, and friends at this deeply distressing time. We stand alongside the people of Sydney, the Jewish community, and our heartfelt condolences go to all those affected."
Speaking at a news conference at the Adelaide Oval on Monday, England vice-captain Harry Brook said: "[The attack] was a horrendous day for everybody involved on Bondi Beach. We are really thinking about them and the horrific incidents that happened.
"We support them all the way through and we're just extremely sorry for what happened."
Australia spinner Nathan Lyon, who plays for New South Wales, said: "I was at the hotel like everyone else watching it all unfold on the news.
"We're extremely saddened. It's a horrific day for everyone involved. We stand by them and our thoughts and prayers are with them.
"Nothing I'm going to say right now is going to make anyone feel any better. Other than that we're thinking of them and hopefully they can get through this."
South Australia Premier Peter Malinauskas says there will be additional security at the Adelaide Oval.
"This is done only as a precautionary measure, but it is appropriate that we are at a crescent sense of alertness just at the moment for the time being," he said.
Mr Ahmed managed to wrestle the gun from the attacker in the struggle
A "hero" bystander who was filmed wrestling a gun from one of the Bondi Beach attackers has been named as 43-year-old Ahmed al Ahmed.
Video verified by the BBC showed Mr Ahmed run at the gunman and seize his weapon, before turning the gun round on him, forcing his retreat.
Mr Ahmed, a fruit shop owner and father of two, remains in hospital, where he has undergone surgery for bullet wounds to his arm and hand, his family told 7News Australia.
Eleven people were killed in the shooting on Sunday night, as more than 1,000 people attended an event to celebrate Hanukkah. The attack has since been declared by police as a terrorist incident targeting the Jewish community.
Mr Ahmed's cousin, Mustafa, told 7News Australia: "Still he is in hospital and we don't know exactly what is going on, the doctor says he is OK.
"We hope he is OK, he is a hero, 100% he is a hero. He has two shots, one in his arm and one in his hand, he has had to have an operation."
Watch: Eyewitness captures moment man tackles and disarms Bondi shooter
Two gunmen are believed to have carried out the attack, with police investigating whether others were involved. One of the gunmen was killed, with a second in "critical condition," police say.
The footage of Mr Ahmed's intervention has been shared widely online.
It shows one of the gunmen standing behind a palm tree near a small pedestrian bridge, aiming and shooting his gun towards a target out of shot.
Mr Ahmed, who was hiding behind a parked car, is seen leaping out at the attacker, who he tackles.
He manages to wrestle the gun from the attacker, pushes him to the ground and points the gun towards him. The attacker retreats.
He then lowers the weapon and raises one hand in the air, appearing to show police he was not one of the shooters.
Nearby on the bridge, another gunman continues firing. It's unclear who or what he is aiming at.
At a news conference late on Sunday, New South Wales Premier Chris Minns paid tribute to the bravery of Mr Ahmed, who was unnamed at the time.
"That man is a genuine hero, and I've got no doubt there are many, many people alive tonight as a result of his bravery."
Australian Prime Minister Anthony Albanese said: "We have seen Australians today run towards danger in order to help others.
"These Australians are heroes, and their bravery has saved lives."
Lai has been found guilty of national security offences for his role in the 2019 protests that rocked Hong Kong
Hong Kong pro-democracy campaigner and media tycoon Jimmy Lai has been found guilty of colluding with foreign forces under the the city's controversial national security law (NSL).
The 78-year-old, who has been in jail since December 2020, pleaded not guilty. He faces life in prison and is expected to be sentenced early next year.
Lai used his now-defunct Apple Daily newspaper as part of a wider effortto lobby foreign governments to impose sanctions on Hong Kong and China, the court found.
Hong Kong's chief executive John Lee welcomed the verdict, noting that Lai's actions "damaged the country's interests and the welfare of Hong Kongers", but rights groups called it "a cruel judicial farce".
They say the NSL, which Beijing defends as essential for the city's stability, has been used to crush dissent.
There is "no doubt" that Jimmy Lai "harboured hatred" for the People's Republic of China (PRC), Judge Esther Toh said on Monday, citing his "constant invitation to the US to help bring down the government of the PRC with the excuse of helping the people of Hong Kong".
When Lai testified in November, he denied all the charges against him, saying he had "never" used his foreign contacts to influence foreign policy on Hong Kong.
Asked about his meeting with then US Vice President Mike Pence, Lai said he did not ask anything of him: "I would just relay to him what happened in Hong Kong when he asked me."
He was also asked about his meeting with then secretary of state Mike Pompeo, to which he said he had asked Pompeo, "not to do something but to say something, to voice support for Hong Kong".
Lai, a UK citizen and one of the fiercest critics of the Chinese state, was a key figure in the pro-democracy protests that engulfed Hong Kong in 2019. Beijing responded to the months-long demonstrations, which sometimes erupted into violent clashes with police, by introducing the NSL.
The law was enacted without consulting the Hong Kong legislature and gave authorities broad powers to charge and jail people they deemed a threat to the city's law and order, or the government's stability.
Lai was accused of violating the NSL for his role in the protests and also through his tabloid Apple Daily, which became a standard bearer for the pro-democracy movement.
Monday's ruling also found Lai guilty of publishing seditious material on Apple Daily under a separate colonial-era law.
Lai appeared calm as the verdict was read out and waved goodbye to his family as he was escorted out of the courtroom. Lai's wife Teresa and one of his sons were in court, along with Cardinal Joseph Zen, a long-time friend who baptised Lai in 1997.
Getty Images
Jimmy Lai's wife, Teresa, their son Shun Yan and Cardinal Joseph Zen arrive at court
"Mr Lai's spirit is okay," his lawyer Robert Pang said after the verdict. "The judgement is so long that we'll need some time to study it first. I don't have anything to add at the moment." He did not say whether they would appeal.
"The Chinese government abused Jimmy Lai with the aim of silencing all those who dare to criticise the CCP [Chinese Communist Party]," said Elaine Pearson, Asia Director at Human Rights Watch, following the verdict.
"In the face of the farce of Jimmy Lai's case, governments should pressure the authorities to withdraw the case and release him immediately."
Western governments, including the UK and US, have for years called for Lai's release, which Beijing and Hong Kong have rejected.
US President Donald Trump had earlier vowed to "do everything to save" Lai while UK PM Keir Starmer had said securing his release was a "priority".
A test of judicial independence
Lai's trial came to be widely seen as yet another test of judicial independence for Hong Kong's courts, which have been accused of toeing Beijing's line since 2019, when it tightened its control over the city.
Hong Kong authorities insist the rule of law is intact but critics point to the hundreds of protesters and activists who have been jailed under the NSL - and its nearly 100% conviction rate as of May this year.
Bail is also often denied in NSL cases and that was the case with Lai too, despite rights groups and Lai's children raising concerns about his deteriorating health. He has reportedly been held in solitary confinement.
Lai's son Sebastien told the BBC earlier this year that his father's "body is breaking down" - "Given his age, given his health... he will die in prison."
The Hong Kong government has also been criticised for barring foreign lawyers from working on NSL cases without prior permission. They said it was a national security risk, although foreign lawyers had operated in the city's courts for decades. Subsequently Lai was denied his choice of lawyer, who was based in the UK.
Lai now joins dozens of figures of the city's pro-democracy movement who have been sentenced to prison under the NSL.
The chief of Hong Kong's national security police addressed the media after the verdict, saying Lai had "fabricated news" in pursuit of "political goals".
On the mainland, state-run Global Times quoted a Hong Kong election committee member as saying that the case sends a "clear message": "Any attempt to split the country or undermine Hong Kong's prosperity and stability will be met with severe punishment under the law."
Watch: Jimmy Lai's son speaks to the BBC about China-UK relations
From tycoon to activist
Lai, who was born in mainland China, fled to Hong Kong when he was 12 years old and got his footing as a businessman after founding the international clothing brand Giordano.
His journey as a democracy activist began after China brutally crushed pro-democracy protests in Beijing's Tiananmen Square in 1989.
Lai started writing columns criticising the massacre and went on to launch a string of popular pro-democracy publications, including Apple Daily and Next.
Even now, many Hong Kongers see him as a leading voice for democracy - about 80 people had queued to enter the court ahead of the verdict on Monday.
One of them was Ms Lam who didn't want to share her full name. An apple in hand, she said she started queuing around 11:00 local time on Sunday – nearly a full day before the session – because dozens of people had come before her. It was a cold night, she said, but she did it because she had wanted to wish Lai good luck.
"We all feel frustrated and powerless. Yet, there must be an ending to the whole issue and time comes when it comes," a former Apple daily journalist, who was also in court, told the BBC.
"Jimmy always said that he was indebted to Hong Kong... but I think Hong Kong and most Hong Kongers are so grateful to have him upholding the core values, good faith and integrity for the community at the expense of his well being and personal freedom."
In his testimony, Lai had said that he had "never allowed" his newspaper's staff to advocate for Hong Kong independence, which he described as a "conspiracy" and "too crazy to think about".
"The core values of Apple Daily are actually the core values of the people of Hong Kong," he had said. These values, he added, include the "rule of law, freedom, pursuit of democracy, freedom of speech, freedom of religion, freedom of assembly".
Early access to high-quality books can transform lives, improve educational outcomes and help create the next generation of curious and informed citizens.
The director’s family said that he and his wife, Michele, had died on Sunday. The police said they had found two bodies at the Reiner home in Los Angeles.
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