Zoom’s Boom Days Are Over. What Comes Next? NYT | Top Stories By: Jordyn Holman 14 September 2025 at 17:00 Eric Yuan, who saw the firm he founded become a household name during the pandemic, is trying to change the way people use the platform. © Kelsey McClellan for The New York TimesEric Yuan, the founder and chief executive of Zoom Communications, said there were many “unsustainable new use cases” for the videoconferencing app during the pandemic.
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