Sometimes even the best-kept Macs start acting strangely, and no matter what you try, you can’t put your finger on the problem, and can’t make it go away. This article suggests some potentially radical solutions that should address the most intransigent of problems in Apple silicon Macs.

Hardware?

If the problem lies in a peripheral, or the Mac’s hardware, then everything else is doomed to fail. Start by disconnecting all non-essential peripherals, and if that doesn’t help, run hardware diagnostics from Recovery mode. Those don’t always catch problems, particularly in their early stages, so if you’re not convinced that your Mac is sound and healthy, book it in for your nearest Apple store or authorised service provider to run their more extensive tests.

To run hardware diagnostics in an Apple silicon Mac, start it up in Recovery by pressing its Power button until it displays that it’s loading options, then in the initial Options screen, hold Command-D until the Diagnostics Loader starts. This may require download of the disk image from Apple’s servers before testing can proceed, so a good Wi-Fi connection is important. Once loaded, there’s a hidden option for extended diagnostics that can be triggered by holding the Command-E key combination.

What to reinstall?

At this stage with an Intel Mac, you’d be considering performing a clean reinstall of macOS, maybe even trying to revert to an older version that didn’t show the problem. Although you can still try that in Recovery mode, Apple silicon Macs have a better and more thorough option, to Restore the whole of your Mac’s firmware and macOS. This is performed by putting it into DFU mode, connected to another Mac (either architecture) running a recent version of macOS, and performing the Restore from there.

Apple provides detailed instructions for you to do this yourself, provided you have the necessary second Mac and cable. If you don’t have those, you should be able to get this performed free of charge at an Apple store, or by an authorised service provider.

The cable used mustn’t be Thunderbolt, but plain USB-C. That’s because DFU mode doesn’t support Thunderbolt or its cable. Connect that to the designated DFU port on the Mac you’re going to Restore. That can be found in Apple’s note, or in Mactracker.

You used to have to run Apple Configurator on the second Mac, but this can now be handled through the Finder, where it’s usually the more reliable. Follow Apple’s instructions to Restore the current version of the firmware and macOS, or you can download an IPSW image file for most previous versions through the links on Mr. Macintosh’s site.

Before performing this, you must make a full backup of your Mac’s internal storage, as the Restore process wipes it clean, and you’ll want to restore from that backup afterwards. As this process is going to wipe your Mac, you’ll also want to check through third-party apps and subscriptions that need to be signed out or transferred. Check carefully through the Applications folder to ensure that you haven’t forgotten any that are still valid. Among those is the need to deauthorise your old Mac for Apple media, something you should do using one of its media apps such as Music or TV.

Revive or Restore?

Apple advises trying to revive your Mac first, as it’s a briefer procedure and doesn’t wipe the whole of the Mac’s internal storage. However, if you’re trying to fix a deep-seated problem, only a full Restore will do.

What does a Restore do?

Internal storage in Apple silicon Macs contains additional partitions/containers to those found in Intel Macs or on external boot disks. These store the firmware and other components used early during the boot process, as part of Secure Boot. A ‘clean’ reinstall only replaces the boot volume group, the Signed System Volume (SSV) and Data volume, while a Restore in DFU mode wipes everything including the firmware, and replaces it with fresh copies from the IPSW file.

The end result is that your Mac is running the firmware to match the version of macOS installed, just as it would have been from the factory. It then has to be personalised and reconfigured from scratch once it’s started up. Nothing from its old firmware, macOS or Data volume is left, even the NVRAM, stored in NOR Flash memory, is reset.

Summary

• Hardware diagnostics in Recovery
• Consider extended diagnostics in Apple store
• Back up and prepare Mac
• Restore in DFU mode, using chosen IPSW if desired
• Restore from backup.