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Today — 17 September 2024Main stream
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Stranded in the CrowdStrike Meltdown: ‘No Hotel, No Food, No Assistance’

13 September 2024 at 21:07
Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s software outage. Instead, passengers told us, they were on their own.

© Nicole Craine for The New York Times

“Thousands of us were camping at the airport, so the bathrooms and trash were out of control,” wrote one traveler stuck for three days at Hartsfield-Jackson Atlanta International Airport during the travel meltdown in July.
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